Delivery

Unless explicitly stated in the listing, all stitch markers and most products on the Atomic Knitting website are made-to-order. 

Items will be made and shipped 1-2 days after payment. 

Ordering and Payment  

All orders must be placed through the Atomic Knitting website. Unfortunately we no longer accept payment over the telephone for orders.  

We accept all major credit and debit cards through the payment providers PayPal and Stripe. Payments for Google Pay and Apple Pay are processed through Stripe. You do not need a PayPal account. Simply follow the instructions at checkout.

Problems placing an order? Contact Us for assistance

Shipping

Items are shipped in either a  bubble mailer envelope or small postal box. Each item is housed in a card holder in either a cellophane envelope or a biodegradable glassine envelope. This flat-packing method saves considerable shipping costs.

International Customers Please Note – we are shipping from the UK. Packages to the rest of the world may take up to 2-4 weeks to arrive.

If your package does not turn up within the expected timeframe, please contact us and we will do our best to rectify the situation! However, please be aware that we don’t consider a parcel ‘lost’ in the post until it has been a full 30 days from the date of shipping, and we will not replace an item sooner than this. 

We do not accept responsibility for any customs issues, costs, or refusals. If you are concerned about your country’s customs laws or costs, please investigate before purchase. If a package comes back to us from customs in the original condition, we will of course refund the cost of the item. Shipping costs will not be refunded. 

 

Delivery UK 

On orders over £20

Standard UK postage for orders under £20 - £1.95 1st Class Royal Mail

Postage is selected and then added to your order at checkout.

We use Royal Mail’s 1st Class service for all our UK orders that ship Free.

When your order’s been dispatched, we'll send you a confirmation email to let you know your parcel is on it's way. Your parcel will be with you in 1-3 working days (although it can take a little longer at busy times).

The free postage excludes any wholesale ordering, which has a fixed shipping cost per item.

 

International Delivery

ALL EU SHIPPING FROM ATOMIC KNITTING WEBSITE IS TEMPORARILY SUSPENDED FOLLOWING NEW VAT REGULATIONS FROM 1st JUNE 2021

EU Customers - Due to changes in VAT legislation, I am unable to process EU orders via this website. This is because there is no easy mechanism to collect and pay VAT in every EU country without incurring huge costs to Atomic Knitting.

ALL EU orders will now process through ETSY marketplace for EU customers. This means that VAT will be paid by ETSY at the point of sale. There may still be customs and duties charges, but there should not be VAT when you receive your order!

I'm happy to take enquiries for orders via the contact form on Atomic Knitting and create a listing on ETSY for you. Please send details of your order via the contact form.

We use Royal Mail’s International Tracked service for orders. Please note that from 1st Jan 2021, the UK is no longer part of the EU and VAT, customs charges and duties may apply to orders. This is out of our control and is a cost that the customer must pay directly.

Once your order’s been dispatched, we'll send you a confirmation email to let you know your parcel is on it's way. Your parcel will be with you in 5-7 working days (although it can take a little longer at busy times).

Due to shipping delays in all countries, all orders are now sent via a tracked service. 

NON EU Countries 

 

Order Value  

Shipping Cost  

USA/Canada/Japan

- Tracked & Signed

 

£12

 

 

 

 

 

 Order Value 

 Shipping Cost 

Australia/New Zealand - Tracked & Signed  

 

£13

 

 

 

Custom & Duties

Rest of World

All orders are shipped from the UK and you may have to pay custom fees once your parcel reaches the country you live in, and in EU countries from 1st Jan 2021. You the customer, are responsible for any import duties, customs and local sales taxes, and you will need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we are unable to tell you exactly how much you will be charged. Any orders with a value above the threshold amount for your country, will be charged import fees, and we recommend contacting your local customs office for more information price to placing your order.