Terms and Conditions
Atomic Knitting Terms and Conditions
Effective Date: 10th August 2025
Welcome to Atomic Knitting! By visiting our website www.atomicknitting.co.uk and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
If you do not accept these terms, do not use this website. If you require further information about our terms and conditions please go to the 'contact us' section of this website and contact us via email.
1. General Information
Atomic Knitting is operated by Emma Phillips and is based in the UK. These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. To use some of the services or features made available to you on this Site, you will need to register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us.
2. Product Descriptions
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all product details are complete or error-free. If a product is misrepresented or described inaccurately, we reserve the right to correct the information at any time. Due to different light and monitor settings the colour can vary slightly and all photos are enlarged for detail purposes. Measurements are given to the best of our knowledge. All pieces are handcrafted and variations should be expected.
3. Orders and Payments
All orders are subject to acceptance and availability. Prices are listed in GBP (£) and may change at any time. Payment is processed securely through our payment providers Paypal, Barclaycard and Stripe. By placing an order, you confirm that you are the authorized holder of the payment method used. Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy above. A delivery charge will be added to your order value where appropriate.
4. Shipping and Delivery
We aim to process and dispatch all orders within 2-3 working days. Wholesale, Advent and Custom Orders take longer and you will be notified of process and dispatch times prior to placing the order. Delivery times may vary depending on the destination. Shipping costs will be calculated at checkout. Atomic Knitting is not responsible for delays caused by shipping carriers or customs.
4a. Customs, Tariffs, Taxes & Duties
All orders are shipped from the United Kingdom. Please be aware that you may be required to pay customs fees, import duties, or local taxes when your parcel arrives in your country. These charges are the responsibility of you, the customer, and must be paid to release your order from customs.
Unfortunately, we have no control over these fees and are unable to estimate the exact amount you may be charged, as this varies by country and local regulations. We recommend checking with your local customs office for more detailed information.
Atomic Knitting is not liable or responsible for custom duties, taxes, tariffs and other border charges and all such charges must be paid by the customer. Non Acceptance and/or return of order due to customs, tariff and other charges will incur costs to the customer and no postage shall be refunded by Atomic Knitting.
5. Returns and Refunds
We want you to be satisfied with your purchase. If you wish to return an item, please contact us within 28 days of receipt. Items must be unused and in their original packaging. Custom, Wholesale, Advent or personalised items are non-refundable. Refunds will be processed within 7 days of receiving the returned item. Our return address is below.
You may return most* new, unopened/unused items within 28 days of delivery for a full refund. Please contact us first before returning any item.
The customer must pay the return postage for the item. We will pay the return shipping costs if the return is a result of our error (you received and incorrect or defective item etc). *Custom orders, Club and Advent products are classed as custom made orders and cannot be returned unless faulty.
If you are not completely satisfied with your purchase, in the first instance, please contact us via the contact form to let us know to expect a return. We'll let you know the address to send the return to for a prompt refund. Then simply return the item or items to us in their original condition within 28 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and if available. Refunds will be issued in the payment form you chose to pay for the item.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility, and refunds will only be given for the price of the items purchased. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. The item must be returned in its original packaging with any enclosed documentation.
6. Intellectual Property
All content on the Atomic Knitting website, including text, images, logos, and designs, is the intellectual property of Atomic Knitting and is protected by copyright and trademark laws. You may not use any content from our site without prior written permission.
7. User Conduct
By using our website, you agree not to:
- Use any device, software, or routine to interfere with the proper functioning of the website.
- Attempt to gain unauthorized access to any part of our site or its connected systems.
8. Limitation of Liability
Atomic Knitting will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or the inability to use our products or website. Our total liability to you shall not exceed the amount you paid for the product.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our site, you agree to the terms outlined in the Privacy Policy.
10. Changes to Terms and Conditions
Atomic Knitting reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of the site signifies your acceptance of the updated terms.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
